E ISO Consulting Program:

Our on-line ISO consulting program may be suitable for those companies that need minimum disruption of their operation and would like to save consultant's travel expenses. Our online service is very similar to traditional on-site consulting, except most communication between our experienced consultants and clients is by phone and e-mail. For companies that have the internal resources to implement their own quality management system but wants to speed up the ISO implementation and enhance knowledge of team, we offers the following services:

1. Customized Templates
   
   Our specialist to talk with your employee or review micro level survey questionnaire for understanding the process from initial interaction with the customer to product delivery and obtaining customer satisfaction. Based on this initial review our specialist will draft customized templates for your organization. These templates will be formatted for your organization and comply with the quality management system requirements. Your organization will need to review, modify and implement the templates.


2. Desk Top Auditing
   
   We send you our micro level survey questionnaire and collect the information for documentation. Our specialist will review your current set of quality management system documents and review details send by you. We will review the documents and compare them to the quality management system requirements. Based on that we will submit you gap analysis report as well as 1st stage of draft documents. You may review our draft documents and resubmit us all necessary documents for final review. This option is most often chosen twice during the self implementation phase:
   1.Once at the beginning as a part of micro level survey and draft document preparation. 2.The documents are implemented and final review.


3. Turnkey Consulting
   
   We will assist you will all aspects of documenting, training and implementing your Quality Management System. We will act as your own Quality Management team and outsourced expert for ISO certification. We will establish your system and train your staff on how to maintain your system

NOTE: All the above processes are supported with FREE 12-month phone/e-mail support.

Global Manager Group offers ISO consulting programs, on-line, to assist you in developing and implementing effective ISO system that meet the requirements of related ISO standard.

• you need more than a do-it-yourself approach.
• you need to ensure your certification stays on track through completion.
• you cannot afford an on-site consulting engagement.

Our experienced consultants provide a full range of services from our office through mails and phones such as:

• Development and documentation of system
• Upgrade of existing QMS to establish compliance with additional standards
• Provide training kits and total help from initial survey till final certification of related ISO standards

This alternative to our Do-it-Yourself Certification Kits helps you complete your ISO certification on schedule

of less than 3 months time

1. Micro level survey by submitting the ISO series micro level survey form. Based on that identify the gap in the system as well as make necessary document templates and forms.


2. Provide editable training kits with more than 200 slides for the related ISO series as per demo given on our web site.


3. Make the document kit related to your work in English (Covering manual, Procedures, forms, work instruction and exhibits).


4. All implementation help and solving query through mails and telephonic talk.


5. Internal auditor training and provide on line training as well as provide certified internal auditor training kit. We will give them auditor certificate on passing the exams.


6. Final certification audit: Global Manager Group has relationships with many different registrars. We will be the liaison between your company and the registrar to ensure that your audit is scheduled and ensure that your company is receiving the best price. Also provide suggestions to close CARs and non conformities raised in the audit for successful completion of your audits.

We achieve this by systematically following our 10-step implementation program

• Step 1: Gap Assessment
• Step 2: Training
• Step 3: Document Generation
• Step 4: Implementation
• Step 5: Document Review
• Step 6: Internal Auditor training
• Step 7: Internal audits, Improvement and closure of audit findings
• Step 8: Management Review Meeting
• Step 9: Registration Audit
• Step;10 Close registration audit findings

1. Step 1: Gap Assessment
   Our specialized staff will conduct gap analysis on review and analysis of answers of our micro level survey questionnaire. We will ask the process owners to define their process in great detail. Based on review of your existing system documents and our questionnaire we will submit you a detailed report we will identify the gaps between your process and the ISO system requirements.


2. Step 2: Training
   We will provide related ISO standard foundation and awareness training kit having more than 200 slides. For each position you will identify the necessary training to ensure the employee has sufficient knowledge to perform his/her job. On receipt of our training kit you will Edit the training slides as per your need and our specialist will conduct the training for all employees with our ready made training kits. This training can be conducted in several different manners:
   1. Class room training: employees gather in a central location and one of your specialists conducts class style training.
   2. Self-study: the materials are handed out to each employee with a deadline for review. A quiz is generated for each set of training materials to ensure the employees obtain the necessary knowledge.
   The training is conducted for 2 things
   
   1. ISO awareness and foundation course
   2. Iso documentation and implementation training


3. Step 3: Document Generation
   Based on the gap assessment and review of our micro level questions reply given by you, our specialist will generate all the necessary documents (ISO Manual, ISO Procedures, Work Instructions & Exhibits and Forms). As per micro level survey we will prepare your documents and submit all 4 tier documents to you. The document we generate will also address all the requirements of the related ISO system requirements. We submit you the documents for your review and finalisation.


4. Step 4: Implementation
   Our specialist will be in touch with you on phones and e mails to discuss the implementation of your management system. We clarify their query related to documents and understanding the forms.


5. Step 5: Document Review
   Once all the process documents are finalized by you then, we will conduct desk document review and suggest necessary changes as well as ensure related ISO requirements are complied.


6. Step 6: Internal Audit Training
   We will provide you our internal auditor training kits and your team of internal auditor has to under go the training. Also they will solve our work shops, exams and case studies to make them certified ISO internal auditor. We will provide them set of audit questions checklist.


7. Step 7: Internal audits, Improvement & closure of audit findings:
   Based on the learning and internal audit checklist they will conduct internal audits for established ISO system. Your specialist will conduct a detailed audit of your management system. We will audit your staff in the same manner as the registrar will audit. You can submit us audit findings and we help your team to solve the findings, preparation of audit reports and closure of nonconformity by phone and e mails.


8. Step 8: Management Review Meeting
   We will provide you the guidelines to conduct management review meetings and accordingly you will review your system and send us draft minutes of meeting. We will provide all guidance for data analysis as well as agenda preparation. During this meeting you will discuss each data topic and identify any opportunities for improvement. Your specialist will document the meeting in the form of minutes and actions items. And we will review the same.


9. Step 9: Registration body selection and Audit
   We will help you in selecting the registration body, necessary negotiation with them. Also we will help you in taking the dates for final ISO registration audit dates from the certifying body.


10. Step 10: Close certification audit findings
    Our team will help you in closure of ISO audit non conformities/CARS. All the help is provided over phone and by mails for successful completion of audit findings to get the certificate. Thus we will remain in close touch with you from the 1st step to last step of registration process till you get the certificate.

• On receipt of your details we will submit you our consultancy offer.
• Once you accept our offer then we will send an implementation plan similar to this example